+358 16 258 878 info@experience365.fi

F.A.Q.

How do I get to Kemi?

Flights

Finnair operates daily flights to Kemi, the flight times range from 1 hour 30 minutes to 2 hours 30 minutes.

The Kemi-Tornio Airport is located about 6 km from the city centre of Kemi, a 10-15 minute taxi ride away. On call taxis are available only occasionally, we recommend booking a taxi in advance. Our sales office is happy to help you with booking a taxi.

Book your flighst online: www.finnair.com

Train

There are daily train routes from Helsinki, Rovaniemi and Oulu to Kemi.

Travel times:

  • Helsinki-Kemi about 6 hours 30 minutes on morning and day routes and 10-11 hours on a night train
  • Oulu-Kemi about 1 hour
  • Rovaniemi-Kemi about 1 hour 20 minutes

The Kemi train station is located right in the city centre, just a walking distance from the SnowCastle area and the Inner Harbour with shuttle buses available straight from the train station to the Icebreaker Sampo.

Book your train tickets online: www.vr.fi

Bus

There are daily bus routes from Helsinki, Rovaniemi and Oulu to Kemi.

Travel times:

  • Helsinki-Kemi from 10-13 hours
  • Oulu-Kemi about 1 hour 30 minutes
  • Rovaniemi-Kemi from about 1 hour 30 minutes to about 2 hours 30 minutes

The Kemi bus station is located right in the city centre, just a walking distance from the SnowCastle area and the Inner Harbour.

Book your bus tickets online: www.matkahuolto.fi

You can also book direct bus transfer from Rovaniemi to the Icebreaker Sampo straight through our sales office or online store.

Transport in Kemi

Can I take a bus to the SnowCastle area?

There is no public transportation to the SnowCastle area. The SnowCastle area is a short walking distance away from the Kemi city centre; hotels, bus and train station. There is a taxi stand at the bus station, a short walking distance away from the train station. On call taxis are available only occasionally at the airport, we recommend booking a taxi in advance if you are flying to Kemi. Our sales office is happy to help you arrange taxi transportation for your arrival/departure.

Can I take a bus to the Icebreaker Sampo?

Yes. We arrange shuttle bus transportation from Rovaniemi and the city centre of Kemi to the Ajos Harbour that Sampo resides in. Transportation needs to be booked in advance.

There are no public transportation routes to the harbour.

Booking & Payment

Do I need to make reservations in advance?

We recommend that you make your booking preferably 2 working days in advance to guarantee availability.

Most of our activities and accommodations are available online 48 hours until their beginning time. Last chance bookings can be made through our sales office on +358 16 258 878 or at sales@experience365.fi, or on-the-spot at the SnowCastle Service Point.

Note that Icebreaker Sampo cannot be booked from the harbour at the check-in house, cruises need to be booked through our sales office or the SnowCastle Service Point.

What if I need to cancel my booking?

Please refer to our Terms & Conditions to learn about our cancellation policies.

Which payment methods do you accept?

We accept most major credit and debit cards and PayPal in our online store and for advance reservations through our sales office.

In all of our locations, we accept cash (€), Visa and Mastercard credit and debit cards, UnionPay and the Alipay mobile application.

Safaris

Can children participate on safaris?

Yes, children are welcome on our safaris unless stated otherwise in the product description. Children will travel in a sledge pulled by the guide on their snowmobile on snowmobile safaris.

By paying the adult price children taller than 140cm can sit on the back of their parent’s snowmobile as a passenger if they can get a hold around their parent’s waist and their feet reach the running board. The safari guides will always get to make the final call if it is safe for the child to be on a snowmobile.

Do kids get a discount?

Our safaris have a child rate of roughly 40% from the adult price for children between 4-11-years-old and are free of charge for 3-year-olds and younger. Child rates do not apply to products in which you book a vehicle etc. at a set price for the whole group.

Is there an age limit for driving a snowmobile?

Yes. You have to be at least 18 years old to drive a snowmobile.

For how long do I get to drive?

The length of the programme is always specified in the product description. We have everything from hour-long introductions to several hour long safaris!

What if I crash and damage the equipment?

The person driving the snowmobile is held liable for any damages. The self-liability amount will depend on the safari provider. Some providers offer an extra self-liability waiver to lower these fees in case of an accident.

What if I get injured?

Please refer to our Terms & Conditions for more information on our insurance policies.

How should i dress?

Winter

December-March
The temperature can range from 0 to -30°Celsius. You should wear layered clothing to accommodate for the cold and changes in weather.

Thermal underwear with warm socks and an additional layer of fleece on top with ski pants, a winter jacket and sturdy winter boots. Don’t forget to also bring a warm winter hat, thermal gloves or mittens and a neck warmer. Make sure that your outer layers and water and windproof. If you are going to be spending lots of times outdoors, we recommend a balaclava or multipurpose tube scarf to cover your face with.

Most of our winter activities include warm safari clothing. If you are staying in the SnowHotel or Seaside Glass Villas you will be able to rent out a safari outfit for the duration of your stay.

Spring

April-May
The temperature may range from -10 to +15°Celsius with snow & rainfall. You should wear layered clothing during outdoor activities to accommodate for changes in weather.

Thermal underwear with warm socks and an additional layer of fleece on top if it’s cold with water and windproof pants, jacket and boots. Don’t forget to also bring a warm hat, gloves and a neck warmer. We recommend boots with ice & snow grips or additional grips for your shoes. The snow will be melting during the day and freezing overnight, so the streets and pathways will be slippery with ice.

Most of our winter activities include warm safari clothing. If you are staying in the SnowHotel or Seaside Glass Villas you will be able to rent out a safari outfit for the duration of your stay.

Summer

June-August
The temperature may range from 0 to +30°Celsius with an average of about +15 to +25 during the day.

Prepare for the cold with a pair of long underwear and water and windproof pants, jacket and shoes if you’re going to do lots of outdoor activities.

Most of our summer activities include a water and windproof jacket.

Fall

September-November
The temperature may range from +10 to -15°Celsius. You should wear layered clothing during outdoor activities to accommodate for changes in weather.

Thermal underwear with warm socks and an additional layer of fleece on top if it’s cold with water and windproof pants, jacket and boots. Don’t forget to also bring a warm hat, gloves and a neck warmer. We recommend boots with ice & snow grips or additional grips for your shoes in the later months of fall as the rain starts to freeze during the night.

Most of our autumn activities include a water and windproof jacket. If you are staying in the Seaside Glass Villas you will be able to rent out a warm safari outfit for the duration of your stay.

Remember to always pack your swimwear! WHY?! For the sauna of course!

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