Recruitment

Open jobs

Icebreaker Sampo and Kemi SnowCastle Guide

We are looking for guides to produce adventure-experiences in the most unique tourism destinations as the Icebreaker Sampo Cruises and the SnowCastle as well as possibly other Kemi Tourism Ltd destinations, for our visitors coming from around the world, for the winter season 2019-2020.

We expect you to show positive and energetic attitude; to be flexible in demanding situations; to possess know-how in customer service and understanding in customer oriented approach. You have eye for creating a successful service experience and desire to produce unforgettable adventure-experiences. You are not afraid of frosty cold; you can handle well challenges and you function in changing situations like it would be your every-day business. The work is seasonal, but for versatile employees we may have other work offers during other seasons also. The work includes guiding- and customer service assignments and assisting assignments, amongst others, in the restaurants. We require fluent English skills, other languages are for advantage. Our clientele consists of tens of different kinds of nationalities. Guides proficient in Chinese, German and Spanish are particularly needed. Note also that your first aid license is valid. Hygiene and alcohol pass always a plus.

We create adventure-experiences and our milieu challenges our employees constantly for new-kind of creative thinking and for new operational models. We offer a unique working milieu and an enthusiastic and international working community. You are in key position to realize unique adventure-experiences to our visitors! We are open-minded and courageous operators in international adventure tourism. We are heading strongly forward!

The employment is of definite duration. Season employees will be employed starting from the beginning of December 2019. The positions will be filled as soon as suitable persons are found. In case needed we assist in finding a place to live in. In Kemi you live in the centre, close to the services, in the vicinity of nature, with convenient connections to other parts of Finland. The Railway- and Bus-stations are in the centre, the Kemi-Tornio Airport only 6 km away from the centre. http://www.kemi.fi/oikeapaikkakodillesi/

For additional information please contact HR manager Anne Pietilä, anne@experience365.fi, +358 40 7462557. Send your CV and recommendations as soon as possible to rekry@experience365.fi. We will go through the applications in September. Please notice that we are a non-smoking work place.

Sales specialist

Are you passionate about sales and do you want your passion to grow? Join our team and be part of a growing all-year-round experience business. We are looking for a Sales Specialist for our SnowCastle Resort and Icebreaker Sampo sales team. Our new SnowCastle venues  by the sea offer incredible experiences from sea, snow and ice to our guests in every season. We are looking for energetic and passionate salesperson to strengthen especially our summer and autumn season sales. In this position the attitude and personality play the main role. You will be in charge with your team of our international, b-to-b and also b-to-c sales. You are persistent in sales and your responsibilities in addition of sales planning and sales work include also drawing up contracts as well as caring for customer relations. You will work within the authority of the company’s CEO, in close cooperation with the sales and marketing department and persons in charge of different departments of the company. In teams we develop and create customer oriented services and products. Our customers we meet mostly face to face and via phone.

We appreciate innovative and active approach and experience in b-to-c and b-to-b sales as well as proof of profitable sales work. We would hope you have experience of Asian or European market. Experience in the field of travel business is for advantage, but not necessary. Above all we expect you to be sales and customer oriented. In this position you can shine with your negotiation and performance skills. You will be able to challenge yourself and  represent the company in various occasions in Finland and other countries. You introduce and promote eagerly the vast selection of our product services to target groups, you know how to listen to the customer and know how to complete the sales process effectively. 

You fit well in a dynamic, fast-paced working environment with your positive, flexible and energetic working attitude. You enjoy challenging yourself for great results and inspire others to successful sales. You enjoy moving/changeable work and are willing to adjust to situations. Work enquiries travelling. You manage well in English, other languages are considered as an advantage. Digitalism is part of everyday work and you feel comfortable using digital tools at your work and enthusiasm in developing them.

We offer You a responsible, international, developing, fun and interesting lookout spot at the fast growing Kemi Tourism Ltd. where You get great possibility to influence in the content of your work and results. We promote our services under the name Experience365. Your success will be supported by inspired colleagues, our strong service concepts, and well-honed travel products as the Kemi SnowCastle and the Icebreaker Sampo. We are open-minded and courageous business performers within the ever-growing international travel adventure-experience field. We are going strongly forward and want to be the best year-round destination in Lapland.

Are you ready for the challenge? Send your application, CV, at least 2 recommendations, salary requirement and preferably a short video to rekry@experience365.fi. More information from our CEO Susanna Koutonen +358 50 3408856, susanna.koutonen@experience365.fi. Please notice that we are a non-smoking workplace.

 

 

Restaurant staff Icebreaker Sampo and SnowCastle

We are looking for restaurant personnel to produce experiences in the unique restaurants: Lumihiutale Seaview Restaurant and IceRestaurant365 in the Snowcastle Resort and Icebreaker Sampo in Kemi, Sea Lapland for winter season 2019-2020.

We expect you to show positive and energetic attitude; to be flexible in demanding situations; to possess know-how in customer service and understanding the customer oriented approach. You have eye for creating a successful service experience and desire to produce unforgettable experiences. You are also sales oriented and understand that recommendations and product selling is part of the succesful customer service. You are not afraid of frosty cold, you can handle well challenges and function in changing situations like it would be your every-day business. The work is seasonal, but for versatile employees we may have other work offers during other seasons also. 

The work includes waiting at tables- and customer service assignments at various service points both with visitors as well as, amongst others, with our conference guests. Your communication with customers in English is fluent,other languages are for advantage. Our clientele consists of tens of different kinds of nationalities. 

We create experiences and our milieu challenges our employees constantly for new-kind of creative thinking and for new operational models. We offer a unique working milieu in an enthusiastic and international working community. We are open-minded and courageous operators in international adventure tourism. We are heading strongly forward!

The employment is of definite duration, starting December 2019, or as agreed. In case needed we assist in finding a place to live. In Kemi you live in the centre, close to the services, in the vicinity of nature, with convenient connections to other parts of Finland. The Railway- and Bus-stations are in the centre, the Kemi-Tornio Airport only 6 km away from the centre. http://www.kemi.fi/oikeapaikkakodillesi/

Note also that your liquor service license and hygiene licence are valid before starting the work. We are a non-smoking work place.

For additional information please contact our Restaurant Manager Jussi Kovaniemi jussi.kovaniemi@experience365.fi. Send a video describing yourself and your CV as soon as possible to rekry@experience365.fi. Please mention also what position you are seeking for and why.

Who we are

We offer interesting working environment and international team to work with. We are a coreagous and awarded operator in tourism field. Experience365 / Kemi Tourism Ltd. offers unique experiences from sea, snow & ice in arctic surroundings in Kemi, Finnish Sea Lapland. We want to be the best all-year-round destination in Lapland.

We are a versitile fun and hard working group of people working from sales to maintenance, cleaning to guiding in order to create once in a lifetime experiences to our visitors – every day of the year.

Kemi Tourism Ltd. is a city owned company and employs permanently 19 people and more than a 100 in winter season, hopefully all-year-round in near future.

What we offer

We offer You a resposible, developing, fun and interesting lookout spot at the fast growing Kemi Tourism Ltd. where You get great possibility to influence in the content of your work and results. Your success will be supported by inspired collegues, our strong service concepts, and well-honed travel products as the Kemi SnowCastle and the Icebreaker Sampo. We are open-minded and courageous business performers within the ever-growing international travel adventure-experience field. We are going strongly forward!

Our clientele is international and visitors come from over 50 different countries. We create experiences for  both groups; leisure, incentive and M&E,  and individual customers.

We operate the world-known Icebreaker Sampo and the Kemi SnowCastle Resort with various year-round services. Seaside Glass Villas, SnowExperience365 with IceRestaurant, Seaview Restaurant Lumihiutale, Ice cream bar Lumipallo, winter SnowCastle with SnowHotel, not forgetting sauna and wellness services.

We love focusing on food and we have created our own modern arctic taste and are capable also for fine dining in our Lumihiutale Seaview Restaurant.

Together with our partners, we offer many different kinds of all-year-round activities. 

What we look for

We appreciate an open and positive attitude, customer service skills and flexibility. Our employees need to be able to cope under pressure as situations can change rapidly in the tourism industry. We require a good command of spoken English and appreciate Chinese, German, French and Spanish skills. You should have previous experience in customer service, and be willing and able to work outdoors in winter conditions.

We are looking for people who have passion for customer-oriented sales. We are now hiring Sales Specialists to join our sales team. Work will start when suitable persons

We will be hiring waiters, chefs, guides, housekeeping and maintenance staff and customer service and sales staff for the winter 2019-2020. The work is shift work. Employment will begin December – January depending on position. 

applications

We are hiring Sales Specialists now to join our sales team. Seasonal work available again for winter season 2019-2020. You can send the applications to rekry@experience365.fi. Video is always a plus. Remember to mention what kind of work you are looking for, tell us about your skills, would you be ready to learn something new etc. We definitely need people who want to create exeriences to all our visitors and are willing to develop the services together with their team. Positive attitude, flexibility and customer service skills define you well, not forgetting the sales oriented mind. We will have positions open in sales, restaurants, guiding, kitchen, maintenance, cleaning! Open positions will be posted on this page.

Send your application and video presentation of yourself to the email address below. Remember to include your CV.
RECRUITMENT

More information from our HR Manager

Anne Pietilä
HUMAN RESOURCE AND FINANCE

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